Effective date: 04/10/2025
Contact & DPO (if applicable): info@vulekatech.co.za
Vuleka Tech (Pty) Ltd (“Vuleka Tech”, “we”, “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
1) Information we collect
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Identity & contact: name, phone, email, address, company, job title.
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Service information: site location, technical/system details, photos for quoting or fault-finding, access instructions.
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Transactional: quotes, invoices, payments (we do not store full card/banking details if processed via third-party gateways).
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Website data: device info, IP address, basic analytics, cookies (see Cookies section).
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Communications: emails, calls, messages, testimonials.
2) How we use your information (lawful bases)
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To provide quotes, bookings, installations, repairs, and maintenance (contract).
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To communicate about appointments, updates, and support (contract/legitimate interests).
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To issue invoices, process payments, and maintain records (legal obligation/contract).
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To improve services, ensure safety and quality, and for limited marketing to existing clients (legitimate interests/consent where required).
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To comply with laws, regulations, and lawful requests (legal obligation).
3) Sharing & disclosures
We may share information with:
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Service partners/subcontractors strictly to perform the work (e.g., specialist installers).
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Vendors (e.g., satellite platform partners, equipment suppliers) where necessary.
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Payment processors and professional advisors (accountants, legal).
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Authorities/regulators where required by law.
We do not sell your personal information.
4) International transfers
If data is stored or processed outside South Africa, we take reasonable steps to ensure adequate protection and POPIA-aligned safeguards.
5) Data security
We use reasonable technical and organisational measures to protect information against loss, misuse, unauthorised access, alteration, or destruction.
6) Retention
We retain information only as long as necessary for the purposes above and to meet legal/financial record-keeping requirements (typically [X–Y years]), after which we securely delete or de-identify it.
7) Your rights (POPIA)
You may:
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Access your personal information we hold.
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Correct incomplete or inaccurate information.
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Object to certain processing, or withdraw consent where processing is based on consent.
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Request deletion where legally permissible.
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Lodge a complaint with the Information Regulator (South Africa).
To exercise rights, contact info@vulekatech.co.za. We may require ID verification.
8) Marketing preferences
You can opt out of marketing at any time by using the unsubscribe option in our messages or emailing info@vulekatech.co.za.
9) Cookies & analytics
We use cookies/analytics to operate the website, remember preferences, and understand usage. You can manage cookies in your browser. Disabling some cookies may affect site functionality.
If using third-party analytics or chat tools, their processing is subject to their own privacy terms.
10) Children
Our services are intended for adults and lawful business representatives. We do not knowingly collect personal information from children under 18 without appropriate consent.
11) Changes to this Policy
We may update this Privacy Policy periodically. The “Effective date” indicates the latest version. Material changes will be posted on our website.
Contact: info@vulekatech.co.za